A Case Study of Amazon and Flipkart with respect to E-commerce

Dr Ruchi Singhal

Associate Professor

Jagannath International Management School

Amazon

Amazon startup commenced with its founder ‘s personal savings, mortgage from financial institution and family. It commenced as an software to shop for books, and ultimately different media. It then provided market offerings for on-line

Eventually, Amazon went public on NASDAQ in May 1997, Amazon mentioned that handiest the inventory marketplace might be capable of offer the type of financing it turned into searching for. Today the stocks worth approximately $268. In 2001 the inventory rate plunged to just $five.ninety seven with the dotcom crash.

Amazon controlled to continue to exist this enterprise venture period, eleven though needed to near  warehouses and lay in their personnel with inside the process. The organization subsequently grew to become a earnings in past due 2001 regardless of the dotcom

Even whilst profitable, Amazon have by no means declared or paid coins dividends on not unusual place inventory, opting rather to hold all destiny profits to finance destiny growth. Amazon’s sales developing fashion from 12 months over 12 months as proven in Figure I makes it a case have a look at really well worth analyzing.

Amazon is truly the last hub for promoting products at the Web, it shall we nearly all people promote nearly whatever the usage of its platform. Since 2000, consumer also can discover items indexed through third- celebration dealers to people or small corporations and stores like Target and Toys ‘R Us, used items, refurbished items and auctions. The embedded advertising strategies that Amazon employs to customize client enjoy are probable the satisfactory instance of the organization’s universal method to income through understanding its consumers very well. Customer enjoy excellent offers after they go to Amazon.com, from unique gives and featured merchandise to a few custom designed guidelines to draw non-public shoppers.

Amazon operates in 3 widespread segments: media, electronics and different products. as of November 2014, the organization have become the most important net organization with inside the US and a multinational customer electronics organization. In the media section, Amazon competes with public sale web  page eBay, media game-changer Netflix, Time Warner Cable, Apple, with iTunes; Google with its Play Store and media manufacturer Liberty Interactive. Amazon has numerous competitionswith inside the electronics and widespread products section, lots of that are brick and mortar opponents such as Best Buy, Family Dollar, RadioShack, Staples, Target, Walmart, Sears, Big Lots, Delia and Systemic. Where else with inside the on-line electronics and widespread products section the competition encompass Alibaba Group, LightlnTheBox Holding Co., Overstock.com, PCM, VIP shop Holdings, JD.com, Wayfair Inc. and Zulily. In the opposite working section, Amazon competes with numerous of the world’s biggest corporations such as CDW, PC Connection, Insight Enterprises, Google, Oracle; salesforce.com, Accenture and Citrix Systems, amongst others.

Amazon’s CEO found out that now no longer handiest should Amazon promote merchandise for much less than its competition however may also lead them to plenty less expensive than its competition. By streamlining manufacturing, distribution and retail of merchandise, Amazon has a good sized aggressive gain because of the size it operates in.

Flipkart

Flipkart an e-Commerce organization based with inside the 12 months 2007, through Mr. Sachin Bansal and Binny Bansal alumni of the Indian Institute of Technology, Delhi. They were running for Amazon.com previously. It operates solely in India, in which it’s miles situated in Bangalore, Karnataka. It is registered Singapore, and owned through a Singapore primarily based totally maintaining organization. Started with a preliminary capital of 4 lakhs it now pursuits for annual turnover of round 4500 crores. Flipkart has released its personal product variety below the name “DigiFlip”, Flipkart additionally currently released its personal variety of private healthcare and domestic home equipment below the emblem “Citron”. During its preliminary years, Flipkart centered handiest on books and shortly because it expanded, it began out providing different merchandise like digital items, air conditioners, air coolers, stationery substances and lifestyles fashion merchandise and e-books. Flipkart isn’t an Indian organization considering the fact that its miles registered in Singapore and majority of its shareholders are foreigners. Because overseas Companies aren’t allowed to do multi-emblem e-retailing in India, Flipkart sells items in India thru a Company referred to as WS Retail. Other third-celebration dealers or corporations also can promote items thru the Flipkart platform. Flipkart now employs greater than 15000 people. Flipkart permits fee strategies including coins on delivery, credit score or debit card transactions, internet banking, e-present voucher and card swipe on delivery.

Flipkart is currently certainly considered one among the most important on-line stores in India, gift throughout greater than 14 product categories & attain in round a hundred and fifty cities. Flipkart is presently a 10,000 member robust team, with 3000 dealers on its platform and turning in five million shipments in line with month. Flipkart’s ‘Big Billion Day’ sale helped the organization to gain report unmarried day income of ?six hundred Crores on Monday It made its presence felt in on-line retailing through providing route breaking offerings like Cash on Delivery (COD), 30 Day substitute Guarantee, EMI options, Flipkart cellular app , etc.

   Flipkart has been in most cases advertised through phrase of mouth. Customer pleasure has been their satisfactory marketplace medium. Flipkart very accurately used SEO (Search Engine Optimization)& Google Ad-phrases because the advertising equipment to have a much attain with inside the on-line world. All in all to create a tremendous consumer enjoy. Kids have been used to create the ads to ship out the message -if a child can do it, we also can do it.

Brand Awareness are key achievement element with inside the marketplace. Flipkart is the enterprise main with 80% marketplace percentage having a completely excessive Brand Awareness and lowest rate. Excellent person enjoy at the e-trade internet site in time period of usability velocity readability will beautify the loyalty of present consumer and pass a step in advance of emblem cognizance in the direction of consumer retention.

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